Frequently Asked Questions

Is an appointment needed?

If you believe your pet is having an emergency, please just come in. Appointments are preferred for urgent cases and will be seen as a first come first serve basis.

Is a referral needed from my veterinarian?

A referral is preferred to ensure that continuity of care is established between us and your primary veterinarian. We will communicate directly with your primary veterinarian to transfer care back to their facilities.

Do you offer vaccines and Spay/Neuters?

Vaccines and most preventative medicine concerns that can be addressed by your primary veterinarian will not be offered at our hospital. In an effort to continue collaboration with the primary veterinarians in the area, we will refer you to them for these types of services.

Why are you only open Thurs to Sunday from 6 pm to 6 am?

To ensure that we are able to provide the quality of care that our patients deserve and ensure that our staff are provided the work-life balance needed for their quality of life, we will offer our services in accordance with our ability and capacity to do so. If we see see the opportunity and ability to extend our business hours we will do so and make the necessary announcements.

Urgent/Emergency Vet vs Primary Care Vet: What is the difference?

Understanding the distinction between a primary care veterinarian and an emergency vet is crucial for making informed choices regarding your pet’s health.

Primary Care Vet

  • Routine and Preventive Care: Responsible for regular check-ups, vaccinations, and preventive measures.
  • Non-Urgent Issues: Addresses non-life-threatening problems such as minor cuts, mild diarrhea, ear infections, and common illnesses.
  • Scheduled Appointments: Generally operates during standard business hours and requires appointments in advance.
  • Long-Term Health Management: Concentrates on sustaining your pet’s overall well-being and handling chronic conditions.

Emergency/Urgent Care Vet

  • Critical and Life-Threatening Situations: Delivers immediate attention for severe injuries, sudden illnesses, and life-threatening emergencies.
  • 24/7 Availability: Typically accessible around the clock, including nights, weekends, and holidays.
  • Advanced Medical Equipment: Furnished with specialized tools and expertise to tackle urgent and complex cases.
  • Immediate Intervention: Provides swift response to emergencies such as severe bleeding, breathing difficulties, seizures, and trauma from accidents.

Recognizing when to seek primary care versus emergency assistance can greatly enhance your pet’s health and safety.